Medsurge

About

Since our inception in 2007, Medsurge has strived to provide simple solutions to complex medicine sourcing problem. We work relentlessly to source, supply, and distribute a comprehensive portfolio of essential medicines, including SAS, S19A and Registered Products.

Our rapid response and breadth of experience for short supply products and medical shortages guarantee we provide the market with superior alternatives, mitigating the effects of medicine shortages on patients and our healthcare system.

Dependable and Trusted

Our customers and partners depend on Medsurge to deliver essential medicines — a confidence bred from our strength, ability, and leadership to provide integrated services to hospital and community pharmacy networks throughout Australia, New Zealand and abroad.

Products

Special Access
Scheme (SAS)

We are proud to support patients and healthcare professionals in Australia by simplifying and eliminating the barriers to accessing unapproved therapeutic goods globally and providing a pathway for treatment. This scheme is governed by the TGA and used when there are no approved clinical trials within Australia, a critical illness where there is no treatment option locally, or unapproved products that are outside of any clinical trial programs.

Download SAS Flyer

S19A
Medicine Shortages

Our goal is to mitigate the effects of medicine shortages on patients and our healthcare system. We source superior alternative medicines or treatments during medicine shortages or short supply; these products are safe and effective, ensuring every patient has access to their medication of choice when needed.

Download Current S19A Approved Product List

TGA Registered
Products

We’re a passionate team of experts committed to delivering market-leading TGA registered pharmaceutical products to healthcare professionals and patients. We help millions of Australians access high quality and clinically tested medicines.

Download A-Z Registered Product List

Services

Streamlined
Services

We understand that being able to source high-quality medicines or therapies can be a challenging task. That is the very reason for our existence. Medsurge has made sourcing and supplying medicines simple, efficient and reliable through its service offering. The expertise of our dedicated team, combined with our extensive global networks, means that Medsurge can rapidly source any product for you, enabling you to focus on patient care without spending endless hours sourcing products.

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How we can help you

Whether you're looking for information about our products, how to buy them, technical documentation, or you just want to speak with someone, you're in the right place. Please pick the option below that best describes your situation. A Medsurge team member will be in contact as soon as possible.

Report an Adverse Event

If you think you're reacting to a medication, seek advice from a health professional such as your doctor or pharmacist before reporting.

Report Adverse Event >

General Enquiries

If you have a general enquiry, need assistance with your order, or looking to contact someone at Medsurge, simply submit a question below.

Submit General Enquiry >

Sales Enquiry

Contact our expert sales team below if you have a sales-related question about a product or service or can't find a particular product.

Submit Sales Enquiry >

Technical Support

If you need technical support regarding our website or eStore, please submit a case below.

Request Tech Support >

Quality and Product Quality

Report a quality issue or product quality/complaint below, and we'll be in contact shortly.

Report a Quality Issue >

Feedback

We love to hear from our customers,whether it's good, bad or in different. Provide feedback below.

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Account Maintenance Request

Make changes to your account, update your email address or add contacts; please submit a case below.

Report Account Maintenance Request >

Billing & Finance Enquiry

Have a question about your statement, or need to change your payment method? Submit a case below.

Report Billing Enquiry Form >

Order Tracking & ETA

Check a new product ETA or track your order simply by submitting a case.

Report Tracking Order >

Account Opening

Are you looking to establish a Medsurge account? Complete the registration form, and we will assess your application to trade with us.

Account Opening Request Form >